Tidio pricing in 2026: Plans, limits, Lyro AI and real costs

Tidio Free covers 50 billable human-replied conversations, while Starter is $29 per month for 100 on monthly billing. For a team that also needs recurring Lyro beyond its included one-off allowance, the basic monthly estimate becomes $61.50: $29 for Starter plus $32.50 for Lyro.

Tidio pricing runs from a $0 Free plan to paid tiers, with Starter at $29 per month monthly and Growth pricing tied to its selected conversation allowance. Lyro AI Agent is separate from human conversation billing and can add cost. Annual billing lowers Starter and Growth starting rates; Plus adds usage charges, while Premium is custom-priced.

This dated guide explains how to estimate the recurring bill, which usage limits drive it, and when Tidio’s bundled chat and ticketing tools may justify the cost for a small SaaS team.

Tidio pricing at a glance

Tidio pricing ranges from a permanent $0 Free plan to custom-priced Premium. This snapshot is dated November 12, 2026; Tidio’s published prices and plan allowances can change, so confirm the current figures on its pricing page.

Tidio labels its annual option “2 months free.” At the listed starting prices, Starter is $348/year on monthly billing versus $290.04/year on annual billing; Growth is $708/year versus $590.04/year. The Growth figures are starting-price comparisons, not a quote for every conversation quota. Plus has no separately published annual price, and Premium has no fixed monthly or annual price. The Free plan includes 10 seats; its conversation allowance is not a paid-agent reply count for every incoming message—Tidio counts a conversation when a human agent responds or initiates it.

What each Tidio plan includes

The practical distinction is scale and control: Free and Starter cap support volume at 50 and 100 billable conversations, while Growth allows selection up to 2,000. Plus and Premium shift to custom limits; Plus also adds monthly usage charges, while Premium is quote-based.

How Tidio’s conversation limits work

Tidio counts a billable conversation when a human agent replies to or initiates a thread, whether it is live chat, a ticket, email, or a social channel. The thread counts once regardless of how many messages it contains. Unanswered visitor messages do not count, and replies from Flows or Lyro AI Agent are not human-agent replies. On Free, the monthly limit is 50 billable conversations; the team is not charged against that limit until it responds or starts a conversation (Tidio pricing).

That allowance can matter more than the starting price: a team that replies to 110 threads in a month exceeds Starter’s 100-thread quota, even if each thread contains only one reply. Growth’s allowance scales by tier, while Plus and Premium use custom limits; the exact allowance therefore determines whether a headline plan price covers the team’s actual human-replied volume.

Is Lyro AI included, or does it cost extra?

Lyro AI Agent is separate from Tidio’s billable-conversation allowance: AI replies do not count as human-agent replies. Tidio’s pricing page lists the standalone Lyro AI Agent from $32.50/mo. for 50 Lyro AI conversations, with a 7-day free trial. Each new account gets its first 50 Lyro conversations free for a lifetime; that is a one-time allowance, not a monthly quota. Once used, Lyro stops until the account upgrades. (Tidio pricing)

The bundle changes by plan. Free includes the lifetime 50-conversation Lyro allowance, while Starter includes 50 Lyro AI Agent conversations one-off. Tidio lists Lyro separately as an add-on for Growth; it does not publish a specific Lyro allowance for that plan. Plus offers custom limits and separately priced AI and human conversations. Premium lists from 3,000 Lyro AI conversations and pay-per-resolution billing.

Flows are a different product: they follow configured paths, while Lyro generates AI responses. Free includes the first 100 visitors reached via Flows; Starter includes 100. Flows can also be purchased standalone, starting at $24.17/mo. for 2,000 visitors reached. Tidio’s pricing page presents Flows and Lyro as distinct products, so a Flows allowance should not be treated as Lyro usage.

Monthly vs. annual billing and free-trial details

Tidio offers monthly and annual billing; its pricing page labels annual billing “2 months free.” For Starter, monthly billing is $29/mo., or $29 × 12 = $348/year. The annual-billing equivalent is $24.17/mo., or $24.17 × 12 = $290.04/year. Growth starts at $59/mo. when billed monthly: $59 × 12 = $708/year. Its annual-billing starting price is $49.17/mo.: $49.17 × 12 = $590.04/year. Growth’s actual price depends on the conversation allowance selected, so the starting-price comparison is not a quote for every quota. (Tidio’s pricing page)

Tidio does not publish a separately stated annual total for Plus or Premium. Plus starts at $300/mo. plus monthly usage, while Premium is custom-priced; the “2 months free” label does not establish a specific annual charge for either plan. Tidio’s current pricing page offers a 7-day free trial without requiring a credit card. At the trial’s end, the account is downgraded to Free unless the customer upgrades. Conflicting third-party claims about trial duration should not override this official policy.

What Tidio could cost for a small SaaS team

These scenarios use Tidio’s currently published monthly prices and assume one paid plan, with Lyro added only when its one-off or lifetime allowance is not enough. They exclude taxes and any usage charges not specified in the plan price.

• Light support, up to 50 human-replied conversations: Tidio Free costs $0/month and includes 50 billable conversations. Its first 50 Lyro AI Agent conversations are free for a lifetime, so a team testing both may begin without a subscription charge. (Tidio pricing)
• About 100 human-replied conversations: Starter costs $29/month with monthly billing and includes 100 billable conversations. If the team needs recurring Lyro beyond Starter’s 50 one-off conversations, the standalone Lyro AI Agent starts at $32.50/month from 50 Lyro conversations; the simple combined starting estimate is $29 + $32.50 = $61.50/month. (Tidio pricing)
• Around 1,000 human-replied conversations: Growth at that quota is listed at $149.17/month with annual billing. If Lyro is also required, add its separately priced quota; the exact total depends on the chosen Lyro allowance, so this scenario does not assume one.

Human-replied and Lyro conversations are separate usage measures, so estimate each before treating a plan price as the full bill.

Is Tidio worth the price for a small SaaS team?

Tidio is worth paying for when a small SaaS team needs a shared live-chat and ticketing workspace, not just an automated answer box. Starter bundles live chat and ticketing with 100 billable conversations, while Growth adds tools such as automatic chat assignment and macros; those bundled workflows can justify the plan when several people handle customer conversations. Tidio lists Starter at $29/month with monthly billing, so the value depends on whether the team will use the human-support tools as well as its automation. (Tidio pricing)

The fit changes when the main goal is reducing repetitive product questions. Lyro AI Agent and Flows can add automation, but teams should weigh their separate usage allowances against the cost of a broader support workflow. A SaaS team that needs answers grounded in product documentation, customer-data lookups, guarded actions, and human escalation may prefer an agent designed around those support tasks rather than buying a live-chat suite primarily for AI. Zealoop, for example, has a permanent Free plan with 50 conversations per month, 3 knowledge sources, citations, and an escalation inbox; its conversation is one thread with one visitor, regardless of message count. (Zealoop pricing)

How to estimate your Tidio bill

Start with the number of conversations that receive a human-agent reply in a typical month; Tidio counts a thread once when an agent responds or initiates it, regardless of message count. Then choose an allowance that covers that volume. For example, Tidio Starter includes 100 billable conversations, while Growth starts at 250; use the official pricing page to match your expected usage to current plan limits and prices.

Next, decide whether the plan’s Lyro allowance fits your expected AI use or whether a separate Lyro subscription is needed. Treat human-agent conversations and Lyro conversations as separate usage measures, rather than adding them together as if they draw from one quota. Finally, compare the monthly price with the annual-billing equivalent for the specific plan and allowance. As a check, Starter at $29/month for 12 months is $348/year, versus $24.17/month for 12 months, or $290.04/year, on annual billing. Confirm the selected billing option, conversation allowance, and any Lyro add-on on Tidio’s pricing page before estimating the recurring charge.

FAQ

How much does Tidio cost for 500 human-replied conversations?

Growth is the relevant plan to assess for that reply volume, but its displayed starting rate is not a reliable estimate for every selected allowance. If the team also wants AI answers, Lyro is a separate usage line, so the total depends on the Lyro allowance chosen as well. Check the current plan options for a precise estimate.

When is Tidio Free no longer enough for a SaaS team?

Free may stop fitting when the team regularly replies to more threads than its included allowance covers, or when it needs paid-plan tools such as live chat and ticketing. Starter is the next tier to assess for those needs; teams with higher volume or more agent-workflow requirements can compare Growth.

Does Lyro AI replace Tidio’s live chat and ticketing?

Lyro generates AI responses, while live chat and ticketing support human-agent workflows. A team can purchase Lyro as a standalone product or use it with a Tidio plan, but Lyro usage and human-replied conversations are separate measures. Teams should estimate both if they plan to use AI and human support.

Sources

• www.tidio.com/pricing/
• www.tidio.com/blog/chatbot-pricing/
• help.tidio.com/articles/the-lyro-ai-agent-limit/
• help.tidio.com/hc/en-us/articles/13590446473372-Automatic-upgrades
• help.tidio.com/articles/upgrading-your-account/
• www.zealoop.com/pricing
• www.tidio.com/pricing/?ps_partner_key=NDc4ZTczNDAzN2U5&ps_xid=n8PqDFAUiDQnxd