Lyro AI Agent Pricing: What 50 Conversations Really Cost

Tidio lists Lyro AI Agent at $32.50/mo. starting from 50 AI conversations, but that number is not the price of every Tidio feature or every conversation tier. For a small SaaS team, the useful comparison is the full set of meters: AI replies, human-supported conversations, and automated-flow visitors.

Lyro AI Agent pricing starts at $32.50/mo. for 50 Lyro AI conversations, according to Tidio’s pricing page. Lyro can be purchased separately from Tidio Customer Service and Flows, and a 7-day free trial is available. Tidio’s pricing page also shows monthly and annual billing options, but does not identify which cadence applies to the displayed Lyro starting price.

This guide separates those products, explains how Tidio counts usage, and shows what a team can calculate from the published figures. It also puts the numbers in context for SaaS teams evaluating a documentation-grounded agent such as Zealoop, where the key pricing question is not only the entry price, but how the product’s usage limit and billing unit behave as support volume grows.

Lyro AI Agent pricing at a glance

The clearest published standalone figure is $32.50/mo. for 50 Lyro AI conversations. Tidio also offers a 7-day Lyro trial without requiring a credit card. The first 50 Lyro conversations on an account are free for a lifetime; that initial quota does not renew monthly. A paid Lyro AI Agent package provides a renewable conversation quota.

Tidio presents billing options labeled “Monthly” and “Annually (2 months free).” Its pricing page does not label the displayed $32.50 Lyro-only starting price as monthly- or annually-billed, so it should be read as the published starting figure rather than as a confirmed charge for a particular billing cadence. The page publishes U.S.-dollar prices and does not give a separate Lyro-only price for each paid conversation tier.

The practical takeaway is straightforward: a team can use $32.50/mo. as the published entry point for a 50-conversation paid Lyro quota, but should not estimate a larger quota by multiplying that price proportionally. Tidio lists higher limits and directs customers to a cost calculator or sales for custom needs. The price attached to a particular larger tier depends on the selection shown for that plan.

What you pay for: Lyro, Tidio, and add-ons

Tidio offers Lyro AI Agent, Customer Service, and Flows as separate products that can also be bundled. That separation matters because each has its own purpose and usage measure. Lyro’s meter is AI conversations; Customer Service plans include human-support features and billable conversations; Flows is measured by visitors reached.

Starter illustrates why a headline comparison can mislead. Its listed $24.17/mo. includes a one-off allowance of 50 Lyro conversations, while standalone Lyro starts at $32.50/mo. with 50 conversations. One is a Customer Service bundle with a non-renewing Lyro allowance; the other is a standalone AI-agent offer with a paid quota. They are not equivalent subscriptions.

Tidio’s self-serve plans allow up to 10 agents; Plus supports custom agent counts. Plus starts at $300/mo. plus monthly usage, which makes it a different buying decision from a small self-serve quota. For more than 2,000 billable conversations, 1,000 Lyro AI conversations, or 100,000 visitors reached with Flows, Tidio directs customers to contact it about a custom plan.

Lyro plans, conversation allowances, and billing

An account’s initial 50 Lyro conversations and a paid monthly quota are different allowances. Tidio says the first 50 are free for a lifetime. Starter includes 50 Lyro AI Agent conversations as a one-off, while paid Lyro AI Agent and Plus plans provide renewable quotas. Tidio lists standalone Lyro limits from 50 to 1,000 conversations; higher quotas are available on Plus and Premium.

The paid quota refreshes 30 days from payment. Tidio’s Help Center describes the reset as the day the upgrade was originally purchased. This is a rolling renewal date, rather than a universal reset on the first day of the calendar month. A team estimating use should align its reporting period with that renewal date.

Tidio’s pricing page does not publish an exact price for each paid Lyro tier. It gives the $32.50/mo. starting figure and directs customers to calculate costs or contact sales for custom plans. Premium requires a sales contact, includes from 3,000 Lyro AI conversations, and advertises a guaranteed 50% Lyro AI resolution rate. The pricing page also offers a pay-per-resolution model on Premium, which is distinct from the standalone conversation allowance.

Lyro subscriptions can be upgraded or downgraded at any time. Tidio says a change takes effect at the start of the next billing cycle, while premium features remain available until the current cycle ends. That timing is relevant when a team expects demand to grow: changing a plan is not described as an immediate change to the active cycle’s terms.

What counts as a billable Lyro conversation?

Tidio uses Lyro AI conversation and billable conversation for two different meters. A Lyro AI conversation is a customer interaction through a Tidio-integrated channel that receives at least one reply from Lyro. A billable conversation is a live-chat, ticket, email, or social-media conversation that includes a human-agent message or is initiated by a human agent. (Tidio pricing)

For Lyro usage, the Help Center says the first AI reply in a new conversation or ticket thread uses one conversation from the quota. Multiple replies within the same thread count once. Tidio also explains that a thread closes after 15 minutes of inactivity; if the visitor sends another message after that and Lyro replies in the new thread, the new interaction counts as another Lyro conversation. (Lyro AI Agent limit guide)

Human-support billing is separate. A human reply or a conversation initiated by a human agent counts as one billable conversation, regardless of the number of messages in the thread. Unanswered visitor messages are not billable, and responses from Lyro and Flows are not treated as human-agent replies. An AI-only exchange can therefore use Lyro quota without, by itself, using a billable human-support conversation.

This distinction matters in a mixed support workflow. A customer might ask Lyro a question, receive several AI replies, and then be handed off to an agent. The AI replies use Lyro’s meter; if a human agent then replies, the thread also qualifies as one billable conversation under Tidio’s definition. Message count is not the same as either product’s usage count.

Estimate your monthly Lyro cost

Start with the number of new threads in which Lyro is expected to reply during the quota period. Do not use total support messages as a substitute: several replies within one Lyro thread count once, while a new thread after the 15-minute inactivity closure can count again if Lyro responds.

A useful estimate has two parts:

Estimated total = the selected Lyro package + any Customer Service or Flows plan the team chooses to add.

The published examples give a few concrete reference points:

• Up to 50 Lyro replies using the account’s initial allowance: $0 for the first 50 conversations, once for the lifetime of the account.
• A recurring allowance starting at 50 conversations: standalone Lyro starts at $32.50/mo. for 50 conversations.
• Starter support features with a one-off Lyro allowance: Starter is listed at $24.17/mo. and includes 50 Lyro conversations one time, along with live chat, ticketing, 100 billable conversations, and 100 Flows visitors reached.
• Standalone Flows automation: starts at $24.17/mo. from 2,000 visitors reached; that is a visitor quota, not a Lyro quota.

For example, a team forecasting 45 Lyro-replied threads can fit within the first lifetime allowance if it has not used those conversations before. A team needing 45 replies every renewal period needs to compare the paid 50-conversation starting package, not assume the lifetime allowance replenishes. A team forecasting 80 replies is above the 50-conversation starting allowance; the published starting price alone does not establish the price of the larger tier.

The page does not publish whether a paid Lyro quota can be exceeded or what happens financially at the limit. This matters most when demand is close to the selected allowance. A team with a hard monthly support forecast should include the quota selection and the account’s displayed limit in its cost estimate rather than treating $32.50 as an unlimited-use price.

Keep product charges separate in the spreadsheet. For instance, $24.17/mo. for Starter and $32.50/mo. for standalone Lyro are separate listed starting prices, not a published combined price for those products. Likewise, a Flows visitor quota should not be converted into an assumed number of AI conversations. The calculation is a product-by-product estimate, not one blended “chatbot” rate.

Lyro versus Tidio Flows and per-resolution pricing

Lyro and Flows automate different kinds of interaction. Lyro uses support content and machine learning to understand customer intent, answer natural-language questions, and handle follow-ups. Flows follows paths configured by the team: it can answer predefined questions, trigger after a visitor action, or send proactive messages. Tidio says the products can be used together.

The phrase “AI resolution pricing” can refer to a different billing model from Lyro’s conversation allowance. Tidio’s Premium plan includes pay-per-resolution billing, but the pricing page does not give a per-resolution amount. It also lists Premium as contact for pricing. Therefore, a numerical cost-per-resolution comparison cannot be derived from the public Premium listing alone.

For support operations, the metric should follow the job being automated. A proactive Flow reaching a unique visitor is not equivalent to Lyro answering a customer thread. A successful resolution is a third measure. Comparing the $24.17 Flows starting price, $32.50 Lyro starting price, and an unspecified Premium resolution charge as if they were three prices for the same unit would produce a misleading cost comparison.

Which Lyro option fits your support volume?

The right choice depends on whether support demand is occasional, recurring, or large enough to require custom terms. A small SaaS team should estimate the number of distinct threads Lyro will answer, then choose the product that covers the required work—not simply the lowest displayed price.

• Occasional experimentation: Use the first 50 Lyro conversations if they have not already been consumed. That is a lifetime allowance, not a recurring monthly free plan. Tidio’s 7-day trial can also provide a short evaluation period; no credit card is required, and the account downgrades to the Free plan when the trial ends unless upgraded.
• Recurring low volume: Compare the paid 50-conversation starting package with Starter if live chat, ticketing, and human-support capacity are also needed. Starter’s Lyro allowance is one-off, so recurring AI use and the Customer Service bundle should be evaluated as separate requirements.
• Growing volume: Tidio lists Lyro limits through 1,000 conversations. A team should compare actual use with the selected quota and account for its 30-day refresh date. If the team also needs more billable human conversations, its Customer Service allowance is a separate line in the plan comparison.
• Higher volume or custom support needs: Tidio directs customers to contact it above 1,000 Lyro conversations, 2,000 billable conversations, or 100,000 Flows visitors. Plus starts at $300/mo. plus monthly usage and adds custom limits, premium support, a Dedicated Success Manager, and discounted usage rates. Premium is contact for pricing and lists from 3,000 Lyro conversations.

A different comparison becomes relevant when the main requirement is grounded SaaS support rather than adding another usage meter to a broader customer-service suite. Zealoop’s pricing lists a permanent $0 Free plan with 50 conversations per month and three knowledge sources. Its Scale plan is $299/mo. for 6,000 conversations, with unlimited sources, actions, tables, and seats. Zealoop also states that its plans have no per-seat or per-resolution charges.

Those numbers are not directly interchangeable with Tidio’s. Tidio counts a Lyro interaction when the AI replies in a new thread, with its own 15-minute thread behavior; Zealoop defines a conversation as one thread with one visitor, regardless of how many messages it contains. A team should estimate the same kind of support workload under each vendor’s definition before comparing a $32.50 starting package with a flat monthly plan.

For a small SaaS team that needs customer-data lookups or controlled support actions as well as documentation answers, product scope also affects value. Zealoop describes an agent that answers from company documentation, looks up customer data, and performs guarded actions. Its answers are validated for grounding before sending, with a validation failure becoming an abstention. Those capabilities make it a relevant alternative when the evaluation includes data access and action control, not only the price of an AI reply.

What to verify before you subscribe

Before selecting a Tidio offer, match the checkout configuration to the expected work and billing period. The pricing page shows monthly and annual options, with annual billing labeled “2 months free”; confirm the selected cadence and amount shown for the particular Lyro package. Also confirm regional currency, because the published pricing page gives U.S.-dollar figures.

Use this checklist to compare the actual subscription with the support forecast:

1. Price and billing cadence: Record the displayed amount, whether it is monthly or annual, and the renewal interval.
2. Included usage: Write down Lyro conversations, billable conversations, and Flows visitors as separate limits.
3. Conversation rules: Confirm how a new Lyro thread is counted, including the 15-minute inactivity behavior described in Tidio’s Help Center.
4. Renewal date: Paid Lyro and Plus quotas refresh 30 days from payment; note the date associated with the account’s upgrade.
5. Products in the purchase: Identify whether the offer includes Lyro, Customer Service, Flows, or a bundle. Do not infer the combined price from individual starting prices.
6. Trial and subscription changes: Tidio’s Lyro trial lasts 7 days, requires no credit card, and ends in a Free-plan downgrade unless upgraded. Plan changes take effect at the next billing cycle.
7. Capacity and support: Check whether self-serve agent limits are sufficient or whether a Plus or Premium discussion is more appropriate for the team’s scale.

A second comparison checklist is useful when considering a documentation-grounded SaaS alternative: compare the conversation definition, what knowledge sources are used, whether customer data can be looked up, which actions are guarded, how uncertain answers are handled, and what happens at the usage cap. Zealoop’s pricing page says the agent stops answering at the plan conversation limit until the next month or an upgrade, with no overage bill; visitors receive a holding reply, the conversation goes to the inbox, and the account receives an email. That is a defined cap behavior a buyer can compare with Tidio’s selected terms.

FAQ

Does a Lyro trial require a credit card?

No. Tidio offers a 7-day Lyro AI Agent trial without a credit card. At the end of the trial, the account is automatically downgraded to the Free plan unless the customer upgrades. A team can use the trial to test whether Lyro’s answers fit its support content, while keeping in mind that the trial period is not a recurring paid quota.

When should a SaaS team consider Tidio Plus?

Plus is relevant when the team needs custom limits or agent counts, premium support, or a Dedicated Success Manager—not merely because the 50-conversation entry point is too small. It starts at $300/mo. plus monthly usage. Tidio also directs customers to contact it above 2,000 billable conversations, 1,000 Lyro conversations, or 100,000 Flows visitors.

Is a Lyro conversation the same as a resolved ticket?

No. Tidio counts Lyro usage when the AI replies in a qualifying interaction, while Premium’s pay-per-resolution option is a separate billing model. A conversation may use Lyro quota without being a resolution, and Tidio does not publish a numerical Premium per-resolution charge. Teams should compare the unit named in each offer rather than treating “conversation” and “resolution” as synonyms.

How does Zealoop handle its conversation limit?

Zealoop’s pricing page says the agent stops answering when the plan reaches its conversation limit until the next month or an upgrade, with no overage bill. Visitors receive a holding reply, the conversation goes to the inbox, and the account receives an email. That differs from estimating capacity from an unlimited-use assumption: the plan’s conversation allowance is a defined operating boundary.

Sources

• www.tidio.com/pricing/
• help.tidio.com/hc/en-us/articles/13924459295900-The-Lyro-AI-agent-limit
• www.zealoop.com/pricing
• www.zealoop.com