Terms of Service
Last updated 9 August 2026
The agreement between Zealoop, Inc. and the organisation using the service. Plain language where possible, because terms nobody reads protect nobody.
1. The agreement
These terms govern your use of Zealoop. By creating a workspace you accept them on behalf of your organisation, and you confirm you are authorised to do so. If you do not accept them, do not use the service.
2. Your account
- You are responsible for the accuracy of your account details and for everything done under your account.
- Keep your credentials and your widget secret confidential. A leaked widget secret lets a third party impersonate your customers to the agent — rotate it immediately if you suspect exposure.
- Each workspace has one owner seat. Additional seats are subject to your plan. You are responsible for the people you invite.
3. Your content
Your knowledge sources, tables, conversations, traces and configuration remain yours. You grant us only the licence needed to host and process them in order to provide the service. We do not use them to train models.
You are responsible for having the right to put that content into the service. In particular you confirm that:
- you may lawfully upload the customer records you add to a table;
- you have given your own customers whatever notice their local law requires about an automated agent handling their support conversation; and
- you have the right to publish the documentation you crawl.
4. Acceptable use
You may not use Zealoop to:
- break the law, or help anyone else do so;
- impersonate a person or organisation, or configure an agent to conceal that it is software when a person directly asks;
- process special-category personal data — health, biometrics, and the rest — without a written agreement with us first;
- attempt to access another organisation’s workspace, or probe our systems outside a disclosure programme;
- resell the service, or use it to build a competing product;
- send volumes designed to degrade the service for others, or evade plan limits by rotating accounts or workspaces.
5. The agent’s output
The agent produces answers from the documentation and data you supply. It abstains when it cannot ground an answer, and it refuses actions that fail their guards — but it is a probabilistic system and it can be wrong.
You remain responsible for what your agent says and does
You configure which actions exist and what they may do. Do not connect an action whose consequences you are not prepared to accept without human review, and do use the confirmation and identity guards for anything consequential. Test before you enable. See Actions.
6. Plans, billing and limits
- Paid plans bill in advance on the cycle you select. Fees are non-refundable except where the law requires otherwise.
- Each plan carries a monthly conversation allowance. We will tell you before you reach it.
- We may change pricing with 30 days’ notice, effective at your next renewal.
- Taxes are your responsibility unless we are required to collect them.
7. Availability
We aim for high availability and publish incident history on request. Except where a plan includes a written service level agreement, the service is provided without an availability commitment. Planned maintenance is announced in advance where practical.
8. Suspension
We may suspend a workspace that is materially breaching section 4, that has an unpaid invoice past its grace period, or that is causing a security or stability risk. Except where the risk is immediate, we will give notice and a reasonable chance to fix the problem first.
9. Termination and export
You may close your workspace at any time from the dashboard. Either party may terminate for material breach that is not cured within 30 days of notice. On termination you may export your data for 30 days, after which it is deleted in line with the Privacy Policy.
10. Warranties and liability
The service is provided “as is”. To the maximum extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, even if advised of the possibility. Our total liability arising out of this agreement is capped at the fees you paid in the 12 months before the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited.
11. Changes to these terms
We may update these terms. Material changes are notified by email to workspace owners at least 30 days before they take effect. Continuing to use the service after that means you accept the change.
12. General
- These terms, with the Privacy Policy and the DPA, are the whole agreement between us.
- Neither party may assign this agreement without the other’s consent, except in a merger or sale of substantially all assets.
- If any provision is unenforceable, the rest survives.
- Failure to enforce a provision is not a waiver of it.