Chatbase Pricing: Plans, Credits & Real Monthly Cost

Basic includes 4,000 message credits a month; Business includes 15,000, and auto-recharge adds credits at $40 per 1,000. For a SaaS team, the key cost question is how many model-based responses fit inside those allowances—and what happens when support demand exceeds them.

Chatbase pricing on its official pricing page lists Basic at $150/month or $120/month billed yearly, Business at $500/month or $400/month billed yearly, and Enterprise at custom pricing. Annual billing is 20% off. Paid add-ons include auto-recharge, extra agents, extra storage, and branding removal.

Basic and Business are credit-based plans: each AI Agent response consumes credits according to the selected model, so a customer thread can use multiple credits. Teams can estimate their monthly bill by combining the subscription, model-based response usage, and selected add-ons; Enterprise uses a negotiated usage commitment.

Chatbase pricing at a glance

Chatbase’s pricing page names three tiers: Basic, Business, and Enterprise. Basic and Business offer a 7-day trial, and the page advertises yearly billing at 20% off. The table separates subscription rates from the credit allowances and plan limits that affect a SaaS team’s estimate.

Basic’s yearly rate saves $150 × 12 − $120 × 12 = $360/year over 12 months of monthly billing. Business displays a $1,200 yearly saving with annual billing. These savings apply to the plan price; usage charges and add-ons are separate. Enterprise pricing depends on a usage commitment tailored to expected volume, according to Chatbase’s Enterprise information.

What each Chatbase plan includes

Basic is the entry paid tier for a small team deploying one agent. Alongside its 4,000 monthly credits and three members, it includes access to frontier models, integrations, Actions & Procedures, widgets, MCP, basic analytics, a Chatbase Helpdesk inbox, and Voice API access. Its published configuration also lists eight AI actions and four procedures per agent.

Business raises the monthly allowance to 15,000 credits and the member count to five. It includes everything in Basic, plus advanced analytics, source suggestions, and tickets and Zendesk macros as sources. Those additions may matter to teams that need more visibility into support performance or want ticket content available to the agent.

Enterprise is for organizations negotiating a larger deployment or requiring administrative controls. Chatbase lists unlimited members without seat fees, higher limits, SSO, HIPAA eligibility, audit logs, custom roles and permissions, white-labeling, SLAs, a success manager, and priority support. The plan also includes Enterprise Backstage and reporting.

For a small SaaS support team, the choice is therefore more than 4,000 versus 15,000 credits. It also involves agent count, team size, analytics, and which content sources are available. A team that needs Enterprise controls or a committed usage arrangement will need to assess the custom quote rather than extrapolate from a self-serve rate.

How Chatbase message credits affect your bill

Chatbase charges message credits for AI Agent responses, with the number of credits depending on the model. Its FAQ lists two credits per response for models including GPT-5.2, Claude 5.5 Sonnet, Gemini 2.5 Pro, and Mistral Medium 3.5. That means a multi-turn support exchange may consume several responses’ worth of credits.

Auto-recharge adds credits when the account balance falls below a threshold set by the customer. Chatbase lists auto-recharge at $40 per 1,000 credits and says the added credits do not expire. For 1,000 responses using a model that costs two credits per response, the calculation is 1,000 × 2 ÷ 1,000 × $40 = $80 if those credits are needed beyond the plan allowance.

Chatbase does not publish what happens when included credits are exhausted while auto-recharge is off. That makes the auto-recharge setting and threshold important budget controls for teams forecasting a month with unpredictable support volume.

A team can build a basic estimate by:

1. Forecasting AI Agent responses, not just customer threads.
2. Multiplying expected responses by the selected model’s credit cost.
3. Comparing the result with the plan’s monthly allowance.
4. Adding auto-recharge costs and any recurring add-ons to the subscription.

Chatbase add-ons and potential extra costs

The pricing page lists charges beyond the subscription and included credits. Their billing units differ, so an estimate should include the number of agents or storage increments a team expects to add.

• Auto-recharge: $40 per 1,000 message credits.
• Remove “Powered By Chatbase”: $99/month to remove Chatbase branding from deployed agents.
• Extra agents: $25 per AI agent/month.
• Extra storage: $25 per 10 MB/month.

For example, a Basic workspace adding branding removal and one extra agent would cost $150 + $99 + $25 = $274/month on monthly billing, before any auto-recharge or extra storage. The yearly-billed Basic rate changes the subscription component, but the listed add-ons remain separate charges.

Estimate your monthly Chatbase cost

A useful estimate has three inputs: plan price, model-driven usage beyond the included credits, and add-ons. For Basic, begin with $150/month on monthly billing or $120/month billed yearly, then estimate how many credits the team’s responses will use against the 4,000-credit allowance. For Business, use its $500/month monthly rate or $400/month billed yearly and the 15,000-credit allowance.

Consider a simple comparison for 1,000 support threads, assuming one AI response per thread on Chatbase and a two-credit model. Chatbase would use 2,000 credits, within Basic’s 4,000-credit monthly allowance, so the monthly subscription cost would be $150 before add-ons. If the same 1,000 threads each count as one conversation in Zealoop, they fit within Growth’s 1,200-conversation allowance at $99/month. This is a planning comparison, not an equivalence: Chatbase meters responses and Zealoop meters visitor threads, and a real thread may contain multiple responses.

Zealoop’s pricing page lists Starter at $29/month or $23.20/month billed yearly, Growth at $99/month or $79.20/month billed yearly, and Scale at $299/month or $239.20/month billed yearly. Every paid plan can be billed yearly for 20% less, with the same conversation allowance each month rather than a year’s quota available upfront. Plans have no per-seat or per-resolution charges.

Zealoop’s Free plan is $0 forever, includes 50 conversations/month and three knowledge sources, and does not require a credit card. It includes answers with citations, signed identity using HMAC, an escalation inbox, human replies, and turn-level traces. Tables and actions are unavailable on Free; Starter includes five actions and three tables, Growth includes 25 actions and 10 tables, and Scale includes unlimited actions and tables.

Is Chatbase worth the price for a small SaaS team?

Chatbase has a clear fit for teams that want its bundled agent capabilities, a Helpdesk inbox, and credit allowances that can be forecast against model responses. Basic’s one-agent configuration includes eight AI actions and four procedures per agent. In a SaaS workflow, a team might map steps for checking a subscription state, applying an account change, and routing an exception; the published action and procedure limits give the team a concrete configuration to evaluate.

The pricing page names Actions & Procedures but does not describe approval rules for consequential account changes. Teams considering access to billing or account records should establish how their intended workflow handles permissions, confirmation, and escalation before allowing it to affect customer data. The documented plan features make Chatbase a candidate for evaluation, while the exact account workflow determines whether the implementation fits.

A credit allowance is useful when response volume and model mix are known. It is less predictable when a small team has variable thread length, because a single customer conversation can generate several AI responses. A team should estimate by model responses and include any auto-recharge or add-ons in its monthly forecast rather than treating the subscription as the full bill.

Chatbase alternatives and how to compare them

The alternatives below use different billing units and publish different support capabilities. Credits, messages, active users, and conversations do not measure the same thing, so the price row should be read alongside the workflow column.

For a documentation-first SaaS team, Zealoop counts a visitor thread as one conversation regardless of how many messages it takes, and every plan includes citations, abstention instead of guessing, and human replies. Paid tiers add tables for customer data and guarded read and write actions; multi-step procedures are available on Growth and Scale. Chatbase’s published package centers on credit usage, agent features, and its Helpdesk inbox. AssistLoop and LoopReply publish credit, message, or active-user allowances, while PeopleLoop documents a Shopify-specific lookup. These are different product and billing models, not direct substitutes on price alone.

A short product evaluation can use the same four support cases across vendors: a documentation question, a request for customer-specific information, a consequential account change, and an issue that should reach a person. Compare the workflow each vendor documents, the billing unit that captures it, and the plan allowance needed for the expected volume.

FAQ

Is Chatbase free to use, and what does the free plan include?

Chatbase’s pricing page presents Basic, Business, and Enterprise, and lists a 7-day trial for Basic and Business rather than a permanent Free plan. Zealoop offers a $0 forever plan with 50 conversations per month and three knowledge sources, without requiring a credit card. Its Free plan also includes citations and a human escalation inbox.

How should a SaaS team compare message credits with conversations?

Count both the visitor threads and the AI responses within them. A conversation-based plan counts the thread as one unit, while Chatbase charges credits per AI Agent response according to model. A month with 1,000 short threads can therefore have a different credit profile from 1,000 long, multi-turn threads, even when the thread count stays constant.

When should a team consider Chatbase Enterprise?

Enterprise is relevant when a deployment needs a custom usage commitment or organizational features such as SSO, audit logs, custom roles, HIPAA eligibility, or SLAs. Chatbase offers flexible billing based on message credits, conversations, or resolutions, so a team should bring its expected usage and control requirements into the quote discussion.

Sources

• www.chatbase.co/pricing
• www.chatbase.co/docs/faq/faq
• www.chatbase.co/llm-info
• www.zealoop.com/pricing
• assistloop.ai/pricing
• peopleloop.io/pricing
• loopreply.com/pricing